Does this sort of thing count as identity theft?

So after getting an email telling me it'll take 8 days for Blizzard to decide if they want to reactivate my account I get an email asking me to fill out a customer satisfaction survey. My response is as follows:

"Overall I'm just kind of pissed that it took blizzard not even hours to permanently disable my account without so much as a glance at my account history, and it's projected to take them 8 days to figure out if they want to reactivate it? Is that really a good way to treat a customer that had your service taken from him via a malicious 3rd party? The item restoration notwithstanding, would it be that much to unban the person? Doesn't it strike anyone as funny that a customer that has played for three+ years off and on would suddenly change his password and sell everything he took god knows how long to earn and promote some random goldfarmer? Not to mention if he changes his password back and then writes a GM ticket about getting hacked? Why couldn't I have gotten banned while I was being robbed?

I know the in game economy is important, but I would think you would have at least some consideration for real world economy and value your paying customers.

Nothing against the service rep though, he was great."

Hal

Legendary Blizzard Customer support at work!

I wake up this morning to find an email in my inbox telling me my battlenet password had been changed. So I'm thinking "Aw sheeit" as I go ahead and change it back and log in.

Basically all my characters are naked and their money is gone, but as some consolation it looks like I interrupted them halfway because a few of my bags and items are still there. Oddly enough my paladin was actually floating beneath the main landmass of Dragonblight. How he got down there I have no idea.

So I'm a little sad, but I figure blizzard might be able to fix it, so I open up a ticket, but then a couple minutes later I get disconnected from the server with a notice that my account had been closed, and I get an email in my inbox moments later.

"Reason for Closure: Terms of Use Violation -- Exploitative Activity: Abuse of the Economy

This account was closed because one or more characters were identified exchanging, or contributing to the exchange of, in-game property (items or gold) for "real-world" currency. This exchange process negatively impacts the World of Warcraft game environment by detracting from the value of the in-game economy."

Fucking wonderful. Not so much as a question, a look through my account history...nothing...just an immediate ban ON AN ACTIVE SUBSCRIPTION. I guess all the money and time I've given blizzard since warcraft 2 isn't enough for the goddamn benefit of the doubt.

Hal