So after getting an email telling me it'll take 8 days for Blizzard to decide if they want to reactivate my account I get an email asking me to fill out a customer satisfaction survey. My response is as follows:
"Overall I'm just kind of pissed that it took blizzard not even hours to permanently disable my account without so much as a glance at my account history, and it's projected to take them 8 days to figure out if they want to reactivate it? Is that really a good way to treat a customer that had your service taken from him via a malicious 3rd party? The item restoration notwithstanding, would it be that much to unban the person? Doesn't it strike anyone as funny that a customer that has played for three+ years off and on would suddenly change his password and sell everything he took god knows how long to earn and promote some random goldfarmer? Not to mention if he changes his password back and then writes a GM ticket about getting hacked? Why couldn't I have gotten banned while I was being robbed?
I know the in game economy is important, but I would think you would have at least some consideration for real world economy and value your paying customers.
Nothing against the service rep though, he was great."
Hal
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